Building stronger relationships with customers by increasing personalization and improving the responsiveness to their customer requests is a critical factor to the future success of transaction-oriented companies. Addressing paper-intensive processes is a critical step in gaining a competitive advantage.
ASPEN 360 Customer Care Edition transforms your business by converting paper-intensive processes associated with customer service into a ZeroTouch™, paperless electronic process.
This comprehensive Software-as-a-Service solution handles:
Document Receipt: Documents can be sent directly from third parties to a PO Box managed by Archive Systems.
Document Imaging and Data Capture: Documents are scanned, indexed and stored in a centralized repository.
Web-based Image Hosting: With ASPEN 360, you'll have 24x7 access to your information from anywhere in the world.
Workflow Automation and Management: Documents can be routed electronically to the appropriate department or person based on your business rules.
Reporting: Custom reports can be created, such as analytical reports that track customer responses, user metrics, and more.
