ASPEN 360 Customer Care Edition controls the flow of customer inquiries throughout transaction-oriented business processes. Documentation, such as customer mail, is scanned, indexed and stored in a centralized online repository, then routed throughout designated business processes, strengthening a company's ability to respond quickly and improve the relationship with customers. Critical customer service processes are streamlined and automated, enabling the company to optimize operations and improve their ability to meet the needs of their customers.

By utilizing ASPEN 360, customer service representatives can dramatically improve the responsiveness to customer inquiries and gain a competitive advantage in the marketplace. It enables customer service representatives to perform vital tasks by automating processes, allowing them to build better relationships with their clients.