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Existing in-house document imaging system could not handle growing volume of documentation. |
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Backlog of member applications made it difficult for UFCW Local 1262 to provide desired levels of service to its members. |
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Decided to find a document management provider whose scope of services offers unlimited flexibility. |
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Selected ASPEN 360™ to implement a hosted document imaging service to capture, index and redundantly store member applications. |
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ASPEN 360 also provided quality-controlled data entry for all information entered on membership applications. |
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Eliminated backlog of applications to be processed and guaranteed ongoing access to new membership applications within 48 hours. |
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UFCW Local 1262 provides increased levels of customer service by processing applications in two days instead of two weeks |
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Increased quality control measures ensures clean data entry and accurate records. |
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Business continuity and disaster recovery support without the need to invest in hardware, software or technology of any kind. |
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