Archive Systems | Mercedes-Benz Snapshot

Mercedes-Benz USA

“Archive Systems provides a level of efficiency and quality control that could not possibly be achieved using an in-house system and internal resources. We've experienced significant growth in sales over the past few years without a corresponding increase in staff. That is, in part, attributable to efficiencies gained by working with Archive Systems.”

Sr. IT Technical Purchasing Agent, Mercedes-Benz USA

Challenges

Solution

Benefits

	Combination of in-house document management and outsourced hard copy storage solutions lacked process consolidation.
	Imaging provider used by the Customer Assistance Center (CAC) unexpectedly stopped rendering services.
	Needed to streamline records storage and retrieval processes to provide heightened customer service and increase efficiencies.

	Selected ASPEN 360™ to provide high-volume document scanning, fully redundant image hosting and off-site hard copy storage services.
	Browser-based interface collects and securely stores images of all parts invoices issued by Mercedes-Benz to its dealers.
	Web-enabled access requiring no software or hardware provided information sharing company-wide.

	Experienced 60% cost savings from reduced internal costs and maximized efficiency.
	Disaster recovery needs addressed with secure, redundant Data Center Infrastructure with 24x7 access and support.
	Regained significant office space by outsourcing their entire document management process.