Archive Systems | Electronic Clearing House Snapshot

"We were able to implement ASPEN 360™ in just two days because there was no new technology to install and learn. Our people can conduct their jobs more efficiently because they don’t need to spend time sorting and filing paperwork. As time goes on, the improved efficiency is going to help other departments."

Manager - Data Management Department, Electronic Clearing House, Inc.

Challenges

Solution

Benefits

	Manual process of document management was cumbersome and time consuming.
	Lack of office automation led to issues with customer service.
	Required a document management process to free in-house resources to focus on core business tasks.

	ECHO selected ASPEN 360 for Web-based document management, local Scanning Gateway services and fully redundant Data Center storage.
	New merchant files scanned locally and images transmitted to Archive Systems for secure, redundant storage retrieval.
	With browser-based interface, no implementation or investment in additional technology to adopt the system.

	Eliminated the need to prepare paper files for any new merchant.
	Provided online access to a central repository of real-time customer information
	Realized overall time, cost and space savings.