If you need a new login or you need your old login re-activated, please have your Primary/Senior OmniRIM Account Contact send us an email to firstname.lastname@example.org with the following information for each new OmniRIM Product Portal user:
- Email Address
- First & Last Name
- Phone Number
- Address, City, Province/State & Country
- "Super User" Status (yes/no) *
We are only able to create new OmniRIM Product Portal Accounts with authorization from your Primary/Senior OmniRIM Account Contact.
* A Super User can view & edit Support Cases created by anyone
within your organization.
There are 3 ways to log a support case with OmniRIM Product Support.
- Send an email to us at email@example.com
- Log into our OmniRIM Product Support Portal, go to the Create & View Cases page and log a case.
- For High or Critical priority issues, call us at 1-866-OmniRIM (666-4746).
Our hours of operation are Monday thru Friday from 6:30am to 5pm Pacific Time.