Q: What are the benefits of a Self Service Vendor Portal?

A: A self service Vendor Portal enables vendors to go online and view invoice and payment status so that they do not have to call into the AP Department. Typically AP Departments handle vendor calls by either setting up some AP processors specifically dedicated as a customer service function to receive vendor calls or else making vendor calls a part of every processor's job function for the vendor invoices they process. This customer service function takes away from an AP Departments overall efficiency as valuable time is wasted in researching vendor payment information.

Using a self service vendor portal virtually eliminates this customer service function as vendors can view invoice payment information on their own time. AP processor time is freed up while vendors gain access to more timely and accurate payment information. An additional benefit is that internal employees of an organization also have access to the vendor portal and can quickly view invoice status and payment. This further eliminates customer service calls and streamlines the AP Department.

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